Privacy Statement

Revised Date: 29.06.2021

What our privacy policy covers

We want you to feel safe online. For that reason, we want to let you know how we treat personal information that we collect from users of the Site, with a URL at www.kodas.ee (the “Site”). By providing personal information through the Site, you explicitly agree to our collection and use of all such information as described in this privacy statement.

 

Order Details

What information do we collect?

We collect information when you order products on our Site. When ordering on our Site, you will be asked to enter your name, e-mail address, delivery address, phone number and, when making a purchase, credit/debit card information. You may, however, visit our Site anonymously.

 

What information do we use:

Your name, phone number, email address, delivery address, date of birth.

 

How and why we use that information: 

To process orders: Your information may be shared with third-party providers of credit card transaction processing services. We will also share your contact information and address with our shipping partner and warehouse to allow them to deliver your order to you – it’s difficult to send you an order if we can’t use your name and address.

To personalize your experience and improve customer service: Your information helps us to better respond to your individual needs and more effectively respond to your service and support requests.

To send you service messages by text or email or to call you: The email address you provide when placing an order will be used to send you information and updates pertaining to your order. In addition, your phone number will be shared with the shipping carrier so they can reach out to you regarding your delivery.

Fraud prevention and detection: To prevent and detect fraud against either your or KODAS. Unfortunate, but absolutely necessary.

To analyse data: We also anonymize your personal information (so you’re not identifiable) and use it for purposes including testing our systems, research, data analysis, improving our site, and developing new products and services. We also share this (anonymous) information with third parties.

You don’t have to give us any of this personal information, but if you don’t, you may not be able to buy from the Site and you are unlikely to receive our optimal and overall customer experience. But that is your choice – and we respect that.

 

Payment Details

What information do we collect?

We are responsible for proper handling of your personal information. The transactions are processed by Maksekeskus AS, https://maksekeskus.ee. We give Maksekeskus AS access to personal information necessary for processing your transaction.

 

What information do we use:

Your payment information: bank account number, our unique transaction code,

transaction information, payment card details, name of bank. We accept Visa and Mastercard.

You will be able to enter your payment details at the time of placing your order using a valid credit or debit card (VISA, Mastercard). KODAS reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data that you have provided correlates with the address data of the credit or debit card. KODAS may refuse orders depending on the result of these controls. In light of the above, it is advisable to make sure that you have sufficient funds on your credit or debit card before you place your order. Credit card companies may block foreign online purchases for security reasons why you need to contact your credit card company and ask them to remove such blocks if applicable.

 

How and why we use that information:

Take payment and issue refunds: We’ve got to do this to perform our agreement with you and accept payment for an order you place. And we would also like to be able to give you your money back if you decide to return your order.

Fraud prevention and detection: To prevent and detect fraud against either you or us. Unfortunate, but absolutely necessary.

 

Customer Service

Your contact history with us:

What you’ve said to us – for example over the phone, on chat, on social media or via email.

How and why we use that information: Provide customer service and support: We’ve got to do this to perform our contract with you – after all, you expect the best service from us!

Train our staff: So whenever you reach out to us, we can assure that whoever gets back to you is trained to keep up with our standards of service.

 

Information from accounts you link to us:

If you send us an application for a sponsorship or collaboration request, we may use information from the usernames you’ve provided us with.

How and why we use that information:

To enable you to log into our website simply and easily without having to create a specific account: To make it easier for you to use KODAS.com and purchase those awesome items you want so much.

 

Your response to surveys, competitions, and promotions

How and why we use that information:Run the survey, competition or promotion: We’ve got to do this to perform the survey, competition or promotion. Not cool if we can’t contact you in case you win.

 

Purchase history and saved items:

What you’ve bought in the past and what you’ve stored in your cart for another time.

 

How and why we use that information:

Sell our products: We got to do this to perform our contract with you. If you can’t put our products into a cart, you can’t buy it!

Provide customer service, support and handle returns: We’ve got to do this to perform our side of the contract and if you want to receive help.

Finding out what you – and other customers – like: To ensure we are giving you what you want, to stay ahead of the competition and continue to design bad-ass products.

For general research and analysis purposes: We use the data to understand customer behavior and preferences.

Improve our website and set default options for you (such as language and currency): To give you the best possible shopping experience.

Protect our website: To prevent and detect fraud against either you or KODAS – unfortunate, but absolutely necessary. And to meet our legal obligations about looking after your data.

 

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

We’ll only hold on to your information for as long as you are a customer. If you no longer wish to be a customer, you can contact us at support@kodas.ee and request to delete all the information we have on you.

In case of purchases without a user account, your personal information will be stored for 6 months after your purchase. After that your personal information will be deleted.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep some of your information as required, even after you’ve requested to be removed as a customer.

 

Sharing your information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. However, when necessary we do share your information with trusted third parties (see more info below) who assist us in operating our website, processing credit card transactions or otherwise conducting our business or servicing you, as long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

The following companies may get access to your information as an essential part of being able to provide our services to you, as set out in this agreement:

  • Companies that do things to get your purchases delivered to you, such as payment service providers, warehouses, order packers, and delivery companies.
  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
  • Credit reference agencies, law enforcement, and fraud prevention agencies, so we can assist in handling fraud and/or
  • We may also provide other third parties with aggregated (but anonymized) information and analytics about our customers. Before we do so, we’ll make sure it does not identify you.

 

Your Rights

You have a lot of rights relating to your personal information. First and foremost, you’re protected by The EU General Data Protection Regulation (GDPR) which we aim to follow to the point. Among others, this is what we believe is your most important rights:

  • The right to be informed about how your personal information is being used (like this notice!)
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you (although you most likely will be able to do this through your account)
  • The request to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop receiving direct marketing messages, which you can do through your account, at the bottom of each email or by telling us at support@kodas.ee
  • The right to request that we transfer or port elements of your data either to you or another service provider

 

Links to other sites

Our Site may contain links to other sites over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. We encourage you to review the privacy policy at any site you visit.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our Site.

 

Changes to our privacy policy

The use of your information is subject to the privacy policy in effect at the time of use. We may amend this privacy policy from time to time. We post the current effective date of this policy at the top of the policy. Changes to the policy will be posted in the revised privacy policy with a new effective date on our Site. We encourage you to review our privacy policy periodically because by visiting our Site you agree to accept any such changes.If we make significant changes, we will make that clear on the Site, or by some other means of contact such as email, so that you are able to review the changes before you continue to use our Site and Services.

 

Contacting us or reporting to us

We’re all about taking risks when it comes to our designs and releases, just not our and your security. If you’ve noticed something’s up with our tech, please let us know.

Drop an email to support@kodas.ee with your contact details, and details of the vulnerability and what we need to do to reproduce or validate it. We expect legit security researchers to avoid privacy violations; not destroy or corrupt our precious data and not interrupt or degrade our kick-ass service in any way. Please contact our privacy department at support@kodas.ee if you have any questions.

 

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